Privacy Policy
Effective Date: January 1, 2025
Paperbarklodge ("we," "us," or "our") operates the website https://paperbarklodge.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, and account preferences
- Payment Information: Credit card details, billing address, and transaction history
- Identification Information: Government-issued ID, date of birth (for age verification and regulatory compliance)
- Booking Information: Reservation details, room preferences, special requests
1.2 Automatically Collected Information
When you access our Service, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, referring URLs
- Location Data: Approximate geographic location based on IP address
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To process bookings, reservations, and provide our casino hotel services
- Account Management: To create and manage your account, authenticate users, and provide customer support
- Payment Processing: To process transactions and prevent fraudulent activities
- Communication: To send booking confirmations, updates, promotional offers, and newsletters
- Legal Compliance: To comply with age verification requirements, anti-money laundering laws, and gaming regulations
- Analytics and Improvement: To analyze usage patterns, improve our services, and enhance user experience
- Marketing: To send personalized offers, promotions, and advertising materials (with your consent where required)
- Security: To protect against fraud, unauthorized access, and other security threats
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process personal information based on the following legal grounds:
- Consent: You have given explicit consent for specific processing activities
- Contract Performance: Processing is necessary to fulfill our contractual obligations
- Legal Obligations: Processing is required to comply with legal and regulatory requirements
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided they don't override your rights
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small data files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly
- Performance Cookies: Help us understand how visitors interact with our website
- Functionality Cookies: Remember your preferences and personalize your experience
- Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness
You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our Service.
5. Information Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third-party vendors who assist with payment processing, email delivery, analytics, customer support, and other business operations
- Business Partners: Partners who help us provide integrated services (e.g., entertainment providers, restaurants)
- Regulatory Authorities: Government agencies and regulatory bodies as required by gaming laws and regulations
- Legal Requirements: When required by law, court order, or legal process
- Business Transfers: In connection with mergers, acquisitions, or sale of assets
- Fraud Prevention: To prevent fraud, protect our rights, and ensure safety
We require all third parties to respect the security of your personal information and treat it in accordance with applicable laws.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure server infrastructure with firewall protection
- Access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:
- The nature of the information collected
- Legal and regulatory requirements (e.g., gaming regulations, tax laws)
- The purpose for which the information was collected
- Our legitimate business interests
When personal information is no longer needed, we will securely delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Restriction: Request restriction of processing under certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
- Opt-Out: Unsubscribe from marketing communications using the link in our emails
To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.
9. Age Restrictions
Our services are intended for individuals who are at least 18 years old (or the legal gambling age in your jurisdiction). We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor, we will delete it immediately. If you believe we have collected information from a minor, please contact us.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. We ensure appropriate safeguards are in place to protect your information, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by regulatory bodies
- Other legally recognized transfer mechanisms
11. Third-Party Links
Our Service may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information (subject to exceptions)
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your rights
We do not sell personal information as defined by the CCPA. To exercise your rights, please contact us.
13. Australian Privacy Principles
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. Australian residents have the right to:
- Access their personal information
- Correct inaccurate information
- Complain about privacy breaches
- Understand how their information is handled
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Effective Date" at the top of this policy
- Sending an email notification (for significant changes)
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
15. Contact Us
16. Complaints and Dispute Resolution
If you have a complaint about how we handle your personal information, please contact us first. We will investigate and attempt to resolve your complaint.
If you are not satisfied with our response, you may lodge a complaint with:
- Australia: Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au
- EU/EEA: Your local data protection authority
- Other jurisdictions: The relevant data protection or privacy regulatory authority
This Privacy Policy was last updated on January 1, 2026.